Frequently Asked Questions
Ordering & Payment
Yes! Orders can be amended or cancelled prior to dispatch. Orders placed before 13:30 are dispatched the same day; anything placed after this will be sent on the next working day. Once an item has been dispatched, we are unable to cancel or amend it.
Yes! If you're looking to purchase in bulk, please get in touch and we'll put together a personalised quote for you.
Shipping
It depends on your location. We dispatch Monday–Friday, and orders placed before 13:30 are sent the same day. Delivery typically takes 1–3 working days; Northern Ireland and the Scottish Highlands may take slightly longer. Tracking details will be included in your confirmation email.
Yes — postage upgrades are available at checkout. All UK mainland orders include free second class delivery.
*Surcharges may apply to Northern Ireland and Scottish Highlands based on parcel weight and dimensions.
Smaller parcels up to 4kg are sent via Royal Mail. Heavier parcels are shipped with Parcelforce or DHL.
We currently ship within the UK only.
Technical Help
Yes! You can view these under the 'Customer Support' tab at the top of the page and select 'Helpful Guides & Safety Info
Absolutely. Send us your trailer make, model, and year along with a photo or description of the issue, and we'll try to identify the correct component for you.
Returns
We want every customer to be satisfied with their purchase. If you need to return an item, we offer a 14-day returns policy — items must be unused, in their original packaging, and in resaleable condition, unless faulty. For full details, please visit our Returns & Refunds page.
Have Questions? We're Here to Help
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.